The challenge
High-intent messages arrived around the clock.
Customers needed immediate answers about courts, coaches, prices, availability and compound access—without sacrificing the personal service behind the brand.
Case study / NAJD Wellness
Four courts. One connected operation.
How a premium Riyadh tennis business connected Instagram and WhatsApp inquiries to booking availability, customer data and operational rules.
Instagram DM · live booking flow
Message...➤
The system
One intelligent layer across the journey.
The assistant captures intent, applies booking rules, connects customers to the right service and preserves human control where judgment matters.
24/7 bilingual customer support
Live court and coach availability
Automated security and entry protocols
Structured customer and booking records
Human handoff for exceptional requests
Operational visibility across four courts
A focused first deployment